Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Success. The Softcat Way. 

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Join our Cloud Operations team!

The Cloud Operations team is a dynamic, skilled group renowned for its fast-paced work environment and dedication to delivering exceptional client service. Specialising in complex and critical support needs, it helps industry-leading customers overcome their most challenging cloud-related issues.

As an Azure Support Professional, you will be a critical escalation point within the support team. Your primary responsibility will be investigating and resolving support cases escalated by the service desk team, ensuring issues are managed and resolved effectively and efficiently.

As an Azure Support Professional you'll be responsible for: 

· Take ownership of complex Microsoft Azure incidents, changes, service requests, and problem records, driving them to resolution.

· Serve as a technical escalation point within the team.

· Achieve and maintain Key Performance Indicators (KPIs) as defined by the Support Team Manager.

· Collaborate with Service Delivery teams to provide exceptional Client support.

· Partner with the Cloud Operations team to handle high-priority requests during out-of-hours coverage via an On-Call rota.

We'd love you to have 

· Experience working on Windows and Linux operating systems.

· Beneficial Microsoft Azure certifications: Azure Solutions Architect andAzure Administrator Associate

· Experience with Infrastructure as Code (IaC) tools such as Terraform would be beneficial

· Experience managing enterprise database systems, including SQL and MySQL would be beneficial

· A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/