Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Customer Insights Team

The Customer Insights department are a new but fast-growing team within Softcat. We are a friendly and supportive team who work closely with all of sales across corporate and public sector, as well as other internal teams such as data, systems, and operations. We are responsible for utilising internal and external data to help maximise our addressable market opportunity.

Success. The Softcat Way. 

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential. 

Help to maximise our addressable market opportunity

As a Customer Insights Analyst you will work within the Customer Insights team, to support the sales team with identifying opportunities within the vast amount of data that Softcat holds as well as data operations, including data management, reporting, data analysis, customer segmentation, system development, and other tasks. You will be working closely with internal teams including (but not limited to): sales, sales management, marketing, vendor managers, commercial finance, and systems development teams to use data, systems, and process to grow and improve the business.

In this role, you'll be responsible for: 

• Providing data analysis for growth development, return on investment and analysis of the customer market
• Conducting data quality reviews to maintain data accuracy 
• Supporting the system development team with improvements and project priorities
• Providing day-to-day assistance to the Customer Insights team 
• Identifying trends and patterns that inform business decisions

We'd love you to have 

• Proficiency in statistical analysis and data visualisation 
• Strong analytical and problem-solving skills
• Excellent communication skills and the ability to develop and maintain relationships
• Strong time management skills with the ability to meet deadlines
• Ability to track multiple projects running in parallel and remain highly organised 
• Data curious and able to use data to make informed decisions

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/