Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Tech & Services Division!

Part of the Tech & Services division, the Services Governance department is a dynamic group made up of specialised teams and subject matter experts, including Service Architecture, Commercial, Continual Service Improvement, Data & Reporting, and Governance, Risk & Compliance.

Success. The Softcat Way. 

Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.

You will create and manage reporting related to our Tech & Services business, KPI & SLA reporting, trend analysis across Tech & Services, customer reporting and our service portfolio. You will collaborate with various teams to advise and enable their use of reporting tools to manage their own reporting needs related to Tech & Services. You will work with our IT department to input to and ensure we are adhering to data governance and reporting frameworks. The role requires an element of championing data stewardship, and feedback to IT regarding our technical & business requirements to support the reporting and data insights. 

As the Data & Reporting Analyst, you'll be responsible for: 

• Contributing to the reporting framework and collaborating to implement it across various parts od the business.
• Work closely with our IT teams to develop our tools and technical capabilities.
• Work with our Customer Experience team to deliver and improve our reporting capabilities for customers.
• Produce reports to support operational, tactical and strategic audiences including audit, compliance, and service portfolio activities.
• Proactively managing reporting, troubleshooting and resolving any issues that may occur, collaborating with other teams where required.

We'd love you to have:

• Experience and technical understanding of the following:
  • ServiceNow
  • PowerApps and Power Automate
  • Report creation and data modelling in PowerBI
• Strong problem solving and analytical abilities to identify trends and insights from data.
• Experience of data modelling, creating visualisations and data story telling is desirable.
• Ideally ITIL Foundation level qualified.
• Desirable Microsoft platform accreditations
• Hold or be eligible to gain SC clearance.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.