Your Role
Help shape and maintain Softcat's trusted customer data, ensuring teams across the business have accurate, high-quality information to drive better decisions and customer outcomes.
Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Data Management Team
Join us as a Customer Data Management Executive and play a key role in ensuring our customer data remains accurate, trusted and valuable, helping teams across Softcat make informed decisions and deliver exceptional customer experiences.
Our Customer Data Management team is responsible for maintaining a single, trusted view of customer information across Softcat. Working closely with Sales, Marketing, Finance, Data Governance and IT teams, you'll help ensure customer data is accurate, structured and fit for purpose, supporting critical business decisions and operational success.
Success. The Softcat Way.
Softcat is a leading UK IT infrastructure provider, partnering with the world's biggest technology brands and supporting organisations of every size. We believe happy employees create happy customers, and that's why we've built a culture where people can thrive, develop and succeed together.
What you'll be doing
- Creating, maintaining and validating customer records across Softcat systems
- Managing customer account structures, relationships and hierarchies
- Identifying and resolving duplicate, incomplete or inaccurate customer data
- Monitoring data quality and supporting data cleansing and enrichment activities
- Investigating data issues, conducting root cause analysis and implementing solutions
- Supporting customer data projects, including Dynamics 365 and Master Data Management (MDM) initiatives
- Acting as a key contact for customer data queries and stakeholder requests
- Promoting data standards, governance processes and best practice across the business
- Contributing to process improvements, documentation and training materials
We'd love you to have
- Strong attention to detail with a passion for maintaining accurate, high-quality data
- Excellent analytical and problem-solving skills, with the ability to investigate and resolve data issues
- Experience working with data in an administrative, operational, analytical or reporting environment
- Strong communication skills and confidence collaborating with stakeholders across the business
- Proficiency in Microsoft Excel and a genuine interest in using data to improve business outcomes
- Exposure to CRM or data management platforms (such as Dynamics 365), with knowledge of data quality, customer hierarchies, MDM or SQL being advantageous
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
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Location
6th floor, The Goods Yard Building, 6 Goods Yard Street, St John’s, Manchester, United Kingdom, M3 3BG
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- Location:Birmingham, Bristol, Leeds, Manchester, Marlow, Newcastle
- Business Function:Data
- Full time or Part time?:Full Time
- Vacancy Type:Permanent
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Benefits
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: