Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Customer Experience team

Join our Customer Experience team who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way. 

Softcat is one of the UK's leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you're interested in software, networking, analytics, or cyber security. 
 

Do you have a passion for Customer excellence?

As a Microsoft Technical Success Manager, you will be given the opportunity to represent Softcat's biggest partner by building excellent relationships with our Mid-Market to Enterprise customers.

As a Microsoft Technical Success Manager, you'll be responsible for: 

• Providing technical guidance, best practise, and remediation steps allowing them to successfully onboard their users to Microsoft Office 365 
• Attending customer welcome calls to support CSM's on more technically minded questions 
• Leading technical workshop discussions with customers across specific M365 workloads providing technical guidance on best practise tailored approaches to allow them to achieve their goals
• Maintaining ownership of the technical workshop engagements through their lifecycle to a satisfactory customer resolution

We'd love you to have

• Strong work ethic and the ability to work well within a team
• Practical ability and knowledge of the full M365 stack

• Experienced in managing on premises Microsoft applications, server technologies and roles required for hybrid solutions

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now 

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.