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Project Manager - IT & Services Transformation

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Faisel Khan

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Would you like to project manage a largescale IT Systems delivery programme?

Do you like the idea of driving business change and IT practices?


Join our Business Systems Team

They're responsible for the design, delivery, and management of key business applications, working with vendors, partners, and internal stakeholders.


Success. The Softcat Way.

Softcat is one of the UK's leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you're interested in software, networking, analytics, or cyber security.


Do you want to make change happen by joining a team that never stands still?

Our IT & Services Transformation Project is one of Softcat's principal, strategic priorities. Centred around an Enterprise Service Management Platform implementation, the project will deliver end-to-end capability supporting both our customer-facing Managed Services business, and internal IT Operations.

As Project Manager, you will assume overall responsibility for the project, completing build, instilling governance and oversight, as well as driving delivery. You will head a multi-disciplined project team, working with partners, technical and non-technical staff, ensuring first-rate business change and IT delivery practice is at the heart of everything we do. This is an exciting opportunity to lead a high profile, high value project for Softcat, with visibility and sponsorship at the highest level.

You'll be responsible for:


  • Overseeing project team structure and communication plan, aligning approach with partners
  • Reviewing all activity and existing delivery plan to update business sponsors and stakeholders up to CxO
  • Building, owning, and driving the overall project delivery plan across all workstreams – technical and non-technical
  • Overseeing partner delivery and managing performance, mitigating end-to-end delivery and risk through quality assurance and review
  • Owning project communication and business change activities working alongside project sponsors and relevant heads of department
  • Leading Project Steering Committee meetings and supporting the Head of IT Delivery around our Project Delivery Framework


What we need from you


  • Appropriate qualifications and/or experience across all aspects of Project and Programme Management
  • Significant end-to-end experience with complex largescale (>£2m) IT systems delivery transformation projects, driving business change
  • Strong people and stakeholder management up to C-suite, including Partner Management experience
  • Excellent IT literacy – knowledge of ITIL, DevOps, API Architecture, BI and Master Data Management principles
  • Knowledge of all aspects of the Software Development Lifecycle (Scoping, Design, Development, Test and Release activities)
  • Background in MSPs or technology companies, on ITSM projects with vendors (e.g., ServiceNow, BMC or Ivanti)


Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

  • Hybrid working – three days in the office and two days working from home  
  • Working flexible hours - flexing the times you start and finish during the day  
  • Flexibility around school pick up and drop offs 


Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  


Join us  

To become part of the success story, please apply now 

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.


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Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW


We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

If you have any specific questions about working for Softcat, please check the FAQ section. If you can’t find the answer you are looking for, please email us at, and we’ll get back to you when we can.