Would you like to kick start your career in a supportive, collaborative and innovative company? 

 Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Cloud Operation Team

The Cloud Operations team is a dynamic, skilled group renowned for its fast-paced work environment and dedication to delivering exceptional client service. 

Success. The Softcat Way. 

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us. 
 

As an Senior AWS Engineer, you will be a critical escalation point within the support team.

Your primary responsibility will be investigating and resolving support cases escalated by the service desk team, ensuring issues are managed and resolved effectively and efficiently.

As Senior AWS Engineer, you'll be responsible for: 

• Take ownership of complex AWS incidents, changes, service requests, and problem records, driving them to resolution.
• Serve as a technical escalation point within the team.
• Achieve and maintain Key Performance Indicators (KPIs) as defined by the Support Team Manager.
• Collaborate with DevOps and Service Delivery teams to provide exceptional Client support.
• Partner with the Cloud Operations team to handle high-priority requests during out-of-hours coverage via an On-Call rota.

We'd love you to have 

• Experience working on Windows and Linux operating systems.
• Beneficial AWS certifications
• Practical experience with Infrastructure as Code (IaC) tools such as Terraform & CloudFormation.
• Hands-on experience managing Kubernetes in an enterprise environment (CKA certification is a plus).
• Experience managing enterprise database systems, including SQL and MySQL.
• A solid understanding of networking concepts, including TCP/IP, DNS, load balancers, and firewalls.

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working 
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!