**This is a 12 Month FTC role and we are open to candidates based in Manchester, Leeds, Marlow, Bristol, Newcastle, London, South Coast or Birmingham**

Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Service Delivery Team

This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. The Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. 

Success. The Softcat Way. 

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
 

Support our wider Customer Experience programmes and own the relationships of our aligned customers 

As a Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services. In this role, you will own the relationship for your aligned customers engaging frequently, reporting on their services, and holding regular Service Reviews. You will also be contributing to the strategy, processes, and overall aims of the Service Delivery.

As a Service Delivery manager , you'll be responsible for: 

• Management of aligned customers from onboarding through to renewal 
• Creation of monthly reports and service reviews and also provide support with contractual admin
• Taking ownership for continual improvement and strategy for both the team and customers 
• Building strong relationships and rapport with several internal teams, partners, suppliers and customers
• Being an escalation point for customers & internal teams

We'd love you to have 

• Be passionate about the delivery of customer service and relationship building
• Strong communication skills with the capability to deal with a variety of communication types across varied audiences
• Reliable with excellent time management skills to deal with conflicting priorities
• Display initiative and ownership, whilst understanding limits of own authority
• Excellent attention to detail

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/