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Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Managed Lifecycle Service Desk and Support team
The Managed Lifecycle Service Desk and Support team are a new and exciting team who are committed to providing excellent customer service. As expected on any support desk, it can be challenging, but is also extremely rewarding when you see issues through to resolution.
Success. The Softcat Way.
Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career
In this Manchester-based role you will be primarily responsible for ensuring that all necessary support tickets are progressed to the Service Desk and suppliers. You'll need to be confident working in a fast-paced environment, as you will be a main contact between the Ops Centre teams, the Managed Services clients, and the rest of the company; fielding day-to-day queries regarding hardware orders and the lifecycle of these orders, or escalating queries as appropriate.
As a Service Desk Analyst you'll be responsible for:
What we need from you
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Technology vouchers, activity passes, restaurant discount card
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
If you have any specific questions about working for Softcat, please check the FAQ section. If you can’t find the answer you are looking for, please email us at email@example.com, and we’ll get back to you when we can.