Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Service Introduction Team!  

The Service Introduction department is responsible for ensuring new and changed services, customers, and partners are introduced into live operations in a controlled, assured, and repeatable way. We sit at the intersection of sales, delivery, operations, and partners, providing the governance, coordination, and assurance needed to move from design to business-as-usual with confidence.

Success. The Softcat Way. 

Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.

As a Principal Service Introduction Manager, you will be responsible for delivering higher-complexity, bespoke, strategic, or multi-tiered service and customer introductions into live operations. You will take hands-on ownership of complex introductions, ensuring services are introduced safely, on time, and to a high operational standard, while protecting customer experience and BAU operations.

As the Principal Service Introduction Manager, you'll be responsible for: 

• Leading the end-to-end delivery of complex, bespoke, strategic, or multi-tiered service and customer introductions into live operations
• Delivering introductions of new or significantly changed portfolio services, ensuring operational readiness and controlled transition
• Translating service designs and change initiatives into clear, actionable operational requirements, support models, and readiness activities
• Owning and maintaining service transition plans, including scope, timelines, dependencies, milestones, and deliverables
• Coordinating technical and operational readiness across multiple teams, ensuring tooling, monitoring, access, documentation, and support processes are in place

We'd love you to have:

• Proven experience delivering complex service introductions or service transitions in enterprise or multi-supplier IT service environments
• Strong understanding of the service lifecycle, from design through onboarding to BAU operations
• Understanding of Design Thinking or Human Centred Design concepts
• Experience translating service designs into operational models, readiness activities, and support requirements
• Confident ownership of onboarding planning, governance, and delivery, including managing competing priorities

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.