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Technical Analyst - Asset Intelligence Services


Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 


Join our Asset Intelligence Services team! 

The Asset Intelligence Technical teams' responsibility is to ensure that asset management tooling is successfully deployed, managed and supported technically throughout the duration of the service or project.  In addition, the team manage our customer-hosted platforms and also provide consultancy-based services to implement or upgrade asset management tools on behalf of new and existing customers.


Success. The Softcat Way. 

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

In this role, you'll work with our customers and internal stakeholders to provide technical support for our services, working with various leading asset management vendor products.

As well as providing technical support the role also includes technically leading pre-sales engagements, managing install/deployment projects as well as performing upgrades and managing our hosted ITAM services platforms.


As a Technical Consultant -Asset Intelligence Services, you'll be responsible for: 

  • Working with internal stakeholders and customers to triage, investigate, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLAs – mainly on 2nd/3rd line issues.
  • Contribute to the team's efforts to increase value and drive efficiency.
  • Work with other teams and stakeholders on new service concepts and improvements
  • Onboarding new customers into the service and leading initial design workshop calls
  • Provide remote consultancy for product installations, upgrades and migrations.
  • Occasional onsite consultancy and meetings with Customers or Suppliers.


We'd love you to have 

  • Demonstrable experience working in a similar role within an IT Services organisation
  • Good level of understanding of IT Asset Management technology and tooling
  • Technical experience with a SAAS/Software Asset Management tool – Snow/Zluri/Xensam/Atternity
  • Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
  • Experience with SQL servers and writing queries.
  • Good understanding of stack traces and program error messages.
  • Microsoft (experience in Windows 10, Office 2010/2016, Windows Server 2012/2016/2019 & Active Directory)
  • Excellent written and oral skills with the ability to communicate at all levels
  • Understanding of ITIL framework, with the desire to work towards the certification
  • Self-sufficient and innovative, with the ability to work autonomously as well as part of a team



Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

  • Hybrid working 
  • Working flexible hours - flexing the times you start and finish during the day  
  • Flexibility around school pick up and drop offs 


Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  


Join us  

To become part of the success story, please apply now 

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.


Close map
Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW
  • Location:
    Birmingham, Bristol, Dublin, Glasgow, Leeds, Manchester, Marlow, Newcastle, South Coast
  • Department:
    Services - Intelligence
  • Vacancy Type:

Meet the recruiter

Paris Alderman

+44 161 537 4967

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

If you have any specific questions about working for Softcat, please check the FAQ section. If you can’t find the answer you are looking for, please email us at, and we’ll get back to you when we can.