THIS IS A 12 MONTH FIXED TERM CONTRACT 

Would you like to kick start your career in a supportive, collaborative and innovative company? 

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way. 

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

As a Nutanix Customer Success Manager, you'll be responsible for: 

• Driving adoption and activation by ensuring timely licence activation, promoting full feature utilisation, and acting as the primary point of contact for adoption‑related activity
• Leading customer engagement activities including onboarding communications, webinars, virtual onboarding events, support portal access, and CSAT collection
• Using data and insights to track activation and adoption, monitor customer health, identify gaps, and provide actionable feedback to Nutanix and Softcat
• Collaborating closely with Nutanix SAMs, Sales, and specialist teams to align adoption activity with customer success outcomes and lifecycle goals
• Owning end‑to‑end customer success planning, including Customer Success Plans, Quarterly Business Reviews, lifecycle tool onboarding, and proactive retention and expansion opportunities
• Maintaining strong operational discipline by keeping CRM records up to date, supporting NPS and Customer Satisfaction improvements, and contributing to wider Customer Experience initiatives

We'd love you to have

• Ability to communicate  confidently be able to build trusted relationships and support customers through adoption and success in a collaborative way
• Be a supportive influencer who can guide customers, work constructively with others, and contribute positively to shared outcomes
• Organised and adaptable team player, comfortable working across sales, technical, and operational teams while managing priorities with autonomy
• A flexible and proactive approach to ways of working, with the ability to connect with colleagues, partners, and customers across different locations when required
• Strong prioritisation and time‑management skills, with the ability to balance multiple workstreams in a fast‑moving environment

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.