Challenging, exciting and rewarding careers in Business Operations and administration


Joined: 2014
Job title: Public Sector Deputy Team Leader

Lois is one of the many Softcatters who joined us as an Account Executive and has gone on to grow a career here. We talked to her about starting out in Sales and learned more about her experiences of Softcat.

How did you come to join us? 
I first heard about Softcat through a friend. When I came to visit the office, I genuinely fell in love with the environment. I was open to a few roles, but after investigating further, and understanding my personality and motivations, I chose a career in Public Sector Sales.

Did you know a lot about technology before joining?
No, definitely not when I started. You don’t need to be a tech expert to sell to customers. The key is to understand their needs and requirements, and learn the basic tech, so you can collaborate with the team of Softcat specialists that are here to support you.

And how about cold calling? Did you have any initial reservations?
Absolutely, I was very nervous picking up the phone at first. But it honestly becomes your day job very fast. My biggest reservation was managers listening to me and judging me if I made a mistake. I soon learned that no one is judging you. If someone does hear you make a mistake, they will help you rectify it and be more successful next time.

You’ve progressed to an Account Management role. What’s involved?
I work with schools to help drive their IT Strategy. I also manage the Public Sector Development Programme for the South Region which is a comprehensive graduate scheme, developing Account Executives into Enterprise Account Managers.

Tell us the best thing about your job?
Working with an energetic, motivated team and seeing them develop every day. We work closely as a unit and have a strong relationship inside and outside of work. I often meet colleagues at the weekends, whether is it for a celebration or catch up. I genuinely feel my colleagues are my friends.

What has Softcat helped you to achieve?
I set myself a goal of being on the property ladder within five years at Softcat – I manged this in just under three years. Something that would never have happened so soon if I continued at my previous work place.

What’s been you most rewarding experience here?
I’d say qualifying for two education incentives. One to Croatia and one to Barcelona. Both experiences were amazing!

What does success at Softcat mean to you?
For me, success is progression and recognition. I am developing every day at Softcat and looking forward to the next opportunity.

What would you say to someone thinking of joining Softcat?
Do it! Honestly the best four years I have ever had in a work place!