Application Support Developer - Entry Level

Technical | Marlow

Reports To:

Development Manager

Start Date:

1st October 2020

Salary:

Competitive plus benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

As an Application Support Develop you will join our IT Systems Team as we look to take our existing practices, solutions and use of technology to the next level. You will be providing application support across a range of database, middleware and web solutions that underpin critical areas such as Sales, Finance, Operations and Service Management.

The purpose of the Application Support Developer is to ensure an exceptional customer experience for Softcat’s IT system users by swiftly and effectively responding to and resolving IT System incidents, events, requests and queries. This includes investigating and resolving complex, challenging and urgent IT System issues.

What we need from you
  • Currently able to assist in the creation of documentation such as user manuals, knowledge base articles, training material
  • Must require experience in T-SQL, able to performance tune queries, and knowledge of SSRS and SSIS
  • Knowledge in .NET Framework, ASP.NET, C#, .NET Core, SOA/API Architecture, jQuery, JavaScript, CSS/HTML, Bootstrap, XML, Unit testing, Entity framework
  • Previously resolved IT System incidents and events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate
  • You will have problem solving skills, honesty and integrity, an eagerness to learn and a high level of personal motivation, drive and energy
  • Able to focus on root cause analysis and resolution for re-occurring incidents and events and making long term recommendations and fixes
  • Able to demonstrate experience working with the development team, determining opportunities to improve application reliability and supportability
  • Regular completion of IT System requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions
  • Delivering timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
  • Previous experience of working within an agile software development team

Rewards

We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!  Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.