Business Systems Analyst (FTC)

Technical | Marlow

Reports To:

Systems Development Manager

Salary:

Competitive


Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Citrix, Microsoft and VMware. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

About the Role

As Business Systems Analyst you will act as a bridge between our IT Business Systems Team, the wider Softcat business and our IT Partners as we look to deliver quality IT solutions to our stakeholders.

After initially developing a good understanding of both our IT Strategy and our current IT systems landscape you will work across a series of projects.

Your role will demand end to end involvement in each initiative; principally by ensuring that business requirements are fully understood and user stories are captured, and then managing these business needs through Design, Development, Test and Release. In doing so, you will take overall responsibility for the quality of the solution delivered to the business.

This key position will involve working with some exciting new Vendors and Partners as we look to modernise our IT systems landscape.

Along with running user and stakeholder workshops, you’ll be documenting requirements and user stories - assessing business benefit and prioritising - and challenging where necessary. You will oversee the delivery of the user stories, provide detailed specification to the Solution Architects and Developers as required; manage the contact between the Development Team and the SMEs; track and report on progress; identify, record, elaborate on, and resolve, issues.

As well as working with our Developers, Partners and our IT PMO team to determine time and cost impact of each story, your remit will see you representing our IT strategy to the wider business, taking opportunities to educate, inform and validate.

You will be actively involved in in QA/Testing of new developments and coordinating User Acceptance Testing activity too.

Accountability for ensuring that any documentation and training materials produced in support of releasing new features, will sit with you, and you will work closely with the Systems Operations Team to ensure that all new features meet the needs of the Support Team.

What we need from you

  • Extensive experience in a Business Analyst role or similar, evidencing the above activities
  • Proven track record of leading significant business change working alongside an IT delivery organisation, with technical teams
  • Strong communication skills – both verbal and written, including producing documents such as requirements specifications, process maps solution designs and communication plans
  • Demonstrable experience of working with - and challenging where necessary - diverse and demanding sets of senior stakeholders
  • Influencing skills
  • Established exposure on programmes involving core business applications such as CRM, ERP, Finance and Service Management systems, as well bespoke/in-house solutions – experience with challenges related to ServiceNow will be a bonus
  • A BCS accreditation and/or technical degree; or equivalent experience would be beneficial

Note

This is a fixed-term contract (FTC), i.e. salaried, for circa nine months.

You must possess an existing Right to Work in the UK; regrettably Softcat are unable to provide sponsorship.

Rewards

We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity.