IT Business Analyst

Technical | Marlow

Reports To:

Systems Development Manager


Marlow or Manchester


Competitive plus excellent benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

As Business Systems Analyst you will act as a bridge between our IT Business Systems Team, the wider Softcat business and our IT Partners as we look to deliver quality IT solutions to our stakeholders. After initially developing a good understanding of both our IT Strategy and our current IT systems landscape you will work across a series of projects. Your role will demand end to end involvement in each initiative; principally by ensuring that business requirements are fully understood, and user stories are captured, but then by managing these business needs through Design, Development, Test and Release. In doing so you will take overall responsibility for the quality of the solution delivered to the business.

This key position will involve working with some exciting new Vendors and Partners as we look to modernise our IT systems landscape. You will oversee the delivery of the user stories: providing detailed specification to the Solution Architects and Developers where necessary; managing the contact between the Development Team and the SMEs; tracking and reporting progress; identifying, recording, elaborating and resolving issues. You’ll be constantly working with our Developers, Partners and our IT PMO team to determine time and cost impact of each story.

What we need from you

  • Demonstrable experience working in a Business Analyst role or similar
  • Proven track record of leading significant business change working alongside an IT delivery organisation
  • Strong communication skills – both verbal and written including producing documents such as requirements specifications, process maps solution designs and communication plans
  • Influencing skills
  • Some demonstrable exposure to core business applications such as a CRM, Finance or Service Management systems as well bespoke / in house solutions
  • BCS accreditations and Technical degree would be highly advantageous


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.