Help Desk Administrator

Sales | Marlow or South Coast

Reports to:

Connectivity Business Manager




Competitive + Benefits

About the Team

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

Are you a proactive individual who will get stuck in, who has the Softcat personality, and who is confident enough to work with a variety of people including customers, our partners and Softcat internal customers?

You will be required to work on many deliveries at any given time so effective time management and organisational skills, as well as excellent communication skills and attention to detail, are critical to your success.  Prior Connectivity experience is not essential as you will be trained, mentored and supported in your role. This is an opportunity to join a growth area of Softcat’s Solutions department and offers career progression to the individual with the right attitude. The role will require someone who enjoys interacting with people, working to industry process and comfortable using in house delivery systems.  

What we need from you

  • Someone who has a natural eye for detail
  • Excellent written and verbal communication skills
  • Experience working with customers, suppliers and internal stakeholders
  • Personal Drive, ambitious and a proactive approach
  • Customer service at the heart of who you are

This person should be a team player, but in addition must have the ability to be self-reliant, well-organised, possess good attention to detail and be an excellent communicator.


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether its activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.