Governance & Risk Analyst
Technical | Marlow, Manchester, Birmingham
Service Assurance Manager
Competitive plus benefits
Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.
Success. The Softcat way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
This exciting new role in the Service Assurance team has been created to support our governance and risk management activities. You will primarily be responsible for Risk Management and supporting our governance and compliance work for the Services Operations. The role is key in our compliance management, in particular managing our ISO 20000 system. You will collaborate with the operational teams to improve awareness of the relevant policies and processes and gather feedback to develop and improve the policies and processes. You will be responsible for creating documentation for policies, processes, and procedures. Developing our risk & opportunity management processes and coordinating any mitigation actions, whilst establishing and managing continual improvement processes for our operational teams. You will be expected to conduct internal audits to ensure compliance to processes and collaborate with other teams to develop processes in relation to our ISO certifications.
What we need from you
- Substantial experience of ISO programmes or similar.
- Stakeholder management - The ability to communicate clearly and effectively to a variety of audiences, in both verbal and written communications
- Demonstrable experience of working in a 24x7 function within a Service Operations environment, preferably with an ITIL focus
- Hold or be eligible to gain SC clearance
We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.
To become part the success story, please apply below now!
Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.