Internal Account Manager

Business | London

Reports To:

Account Director


Competitive plus benefits

This is your opportunity to join Softcat as an Internal Account Manager and play a key role in driving the success of our Sales team.

Success. The Softcat way.

Softcat is a major UK success story in technology solutions. We’re a £1 billion + turnover business with offices nationwide and a sterling industry reputation. Our success is down to our people – and the platform we give them to prove their potential.

What you'll be doing

  • Account management; quotations; regular customer contact; understanding strategy leading to project-based work.
  • Attending customer meetings both alongside the Account Director but also independently where appropriate.
  • Dealing with demanding customers, turning queries around quickly and accurately.
  • Taking full responsibility of monthly renewals and working with specialist teams to ensure the customer receives them in a timely manner whilst looking for opportunities to upsell.
  • Understanding the different nuances and expectations of each of the Account Director customers.
  • Initiating and developing relationships with vendor account management team, channel partners and distribution.
  • Placing deal registrations and other initiatives enabling the Account Director to maximise GP.
  • Placing orders onto the internal database with accuracy.
  • Taking calls from customers, responding to emails and dealing with customer queries.
  • Managing the Account Director inbox as and when they’re out of the office or in meetings.

What we need from you

The successful candidate will ideally have demonstrable experience within a sales or sales support role. You will also be well organised, resourceful and possess good oral and written communication skills. It is essential to understand the importance of time management, possess a ‘can do’ attitude and the capacity to thrive in an extremely fast paced environment. You must also have a good understanding of Softcat’s vast portfolio of products and services. 


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story,

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.