Internal IT Support

Technical | London

Reports To:

Internal IT Manager    


Competitive salary plus excellent benefits

This is your opportunity to join Softcat as an Internal IT Support, to provide exceptional IT support services to over 1,300 Softcat employees.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

Alongside Softcat’s IT Team, you’ll provide a high-level of IT support and customer service to employees across the organisation. You’ll have the opportunity to gain lots of practical experience in this role – the team will always be on hand to help and support you both on the job as well as providing you with formal technical training when required. We expect you to deliver a high-level of service, ensuring all interactions with our colleagues are of a high-level is key.

You will be involved in the deployment and support of hardware and mobile devices for all Softcat staff. In addition to this, you’ll have exposure to working with Microsoft Windows Active Directory and Microsoft Exchange as well as Cisco Unified Communications, to name a few. 

In this role, you’ll be expected to travel occasionally across Softcat’s 9 UK and Dublin offices to provide hardware and end-user support.

What we need from you

  • An IT related Degree such as, Information Technology, Computer Science, Computing etc
  • Basic understanding software and hardware related technology
  • Articulate; ability to communicate clearly and concisely
  • Possess a logical and thorough approach to work with a keen eye for detail
  • Able to work well independently and as part of a team
  • Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
  • Good time management, and the ability to thrive in a fast-paced environment to meet tight deadlines


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.