MPS Customer Success Manager

Sales | Marlow

Reports To:

Solutions Customer Success Manager – Team Leader


Competitive + Benefits

Managed Print is the fastest growing specialist division within Softcat, due to our team understanding that one size doesn’t fit all. The Managed Print marketplace is now being led by service organisations, like Softcat, who are not focused on just hardware, but instead on solutions, software and service delivery to be able to maximise savings and efficiencies around print.

Success. The Softcat way.

It’s an exciting time to be at Softcat, one of the UK’s most successful technology solutions businesses. We’ve reached the £1 billion revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We’ve got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Your role

The Customer Success Manager will be a key and integral part of the team, helping to monitor complex managed services contracts, and remain pro-active and hard working with a keen sense of wanting to always do your very best for Softcat’s customers at all times.

You will work within the Customer Success Manager team, owning the relationship with Softcat’s managed print customers once their contract goes live. You will be aligned to a specific set of Managed Print Service customers, providing them with regular business reviews which offer feedback on SLA reports, usage data and savings created, as a result of their MPS solution.

What we need from you

  •          Exceptional communication and interpersonal skills, comfortable presenting to customers.
  •          Keen eye for detail.
  •          Able to work independently and as part of a team, with a ‘can do’ attitude.
  •          Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work.
  •          Good time management, and the ability to thrive in a fast-paced environment.
  •          Pro-active and hard working.
  •          Excellent customer service skills.


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part of the success story, please apply below.

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.