Problem Manager

Technical | Marlow

Reports To:

Service Assurance Manager


Marlow (Buckinghamshire)


Competitive salary plus excellent benefits

This is your opportunity to join Softcat as a Problem Manager, leading ITIL based Problem Management across the services department.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

As part of the Service Assurance team, you’ll drive adherence to process, ensure quality of service and monitor the opportunity to be involved with exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation and be utilised as a Subject Matter Expert (SME) for key ITIL principles.

You will support the development and introduction of new/updated services and customers; manage and develop Problem management and training across the wider Services team and proactively manage high priority incidents and changes from a process perspective. You’ll support the Transition Manager in onboarding new customers and renewing existing customer services and gain invaluable exposure to Incident, Change and Transition management areas.

What we need from you

  • Experience of working in a 24x7 function within a Service Operations environment, preferably with an ITIL focus
  • Ideally ITIL Foundation level qualified
  • SME within your own discipline and have a broad understanding of all aspects of Managed Services
  • The ability to communicate clearly and effectively to a variety of audiences, in both verbal and written communications
  • Strong interpersonal skills, proven history of building and maintaining relationships across the wider business
  • Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work and delivering excellence to customers


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.