Project Portfolio Manager - IT Services

Technical | South Coast

Reports To:

Services Portfolio Programme Manager - Team Leader


Marlow, Bucks


Competitive plus benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

As a Project Portfolio Manager - IT Services, you will be responsible for the services in the portfolio(s) that you manage. Your focus in this role will be on Hybrid Infrastructure, Cloud and ITAM-based services portfolios, supporting the virtual service team and various senior stakeholders. You will also contribute to improvements in the central frameworks. 

Your role will see you accurately define the services in the portfolio you manage, with responsibility for managing the development, onboarding, improvement and, where relevant, the retirement within the Service portfolio; using appropriate Waterfall and Agile project management methodologies. Additionally, you will keep the service definition documentation relevant and updated, as well as being the focal point at Softcat for all activity surrounding the service. Your remit will extend to assuring the architecture quality of each service you manage, ensuring that the business processes, commercial model, contract pack, and service features are accurate, robust, and well communicated to all relevant stakeholders. Your role will see you actively participate in the continuous improvement of the SPM function; so naturally, you’ll establish yourself as the primary contact for all service portfolio feedback, and thus becoming synonymous with it. You will have ownership for business communications within the service portfolio you manage; supporting the Head of Services Portfolio Management by keeping them abreast of all portfolio activity and assisting in shaping the messaging to the wider business. Furthermore, you will be responsible for working with the Services Portfolio Continual Service Improvement (CSI) Manager to capture, record, and manage requested service improvements including prioritisation of the CSI backlog. 

What we need from you

  • Experience working within an IT Services organisation, working on fast-paced, agile delivered, projects
  • Experience of the agile approach to working and fail fast philosophy
  • Demonstrable experience of working in a highly analytical way to find creative solutions to business challenges
  • Ability to develop and maintain relationships within a cross-functional virtual team setting
  • Demonstrable organisational leadership skills
  • Good news sense and ability to spot opportunities to improve services through people, process, and tools
  • Ability to prioritise conflicting needs and balance work priorities, organise own workload, work with minimal supervision, and under pressure to meet deadlines, and respond quickly to new situations and changing priorities


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.