Reporting Support Analyst

Technical | Marlow

Reports To:

Systems Operations Manager


Competitive plus benefits

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

About the Team

IT systems play a pivotal role in Softcat's success. As our business grows and evolves, it is essential we have a set of

reliable, scalable yet flexible systems that can drive us forward. The Business Systems Team are responsible for the

design, delivery and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders.

Your Role

In your role as a Reporting Support Analyst, you will work in our Systems Operations Team supporting a range of key business applications and solutions. Initially you will focus on developing a good understanding of our existing IT estate ahead of becoming the primary point of contact for a range of our BI, Web, Integration and Database solutions. This critical role offers a fantastic opportunity to build up skills across full-stack technologies whilst having a high level of interaction with both technical and wider business teams.

You will be responsible for managing the successful resolution of operational Incidents and Service Requests relating to a range of IT solutions and proactively monitor our solutions and underpinning platform, identifying areas where monitoring could be improved.

What we need from you

  • Self-motivation and a passion for technology
  • Strong communication skills
  • Some understanding of database systems eg Microsoft SQL Server
  • Some exposure to one or more development languages eg T-SQL, C#
  • Experience working with reporting tools eg PowerBI, QlikView, or SSRS
  • ETL experience eg moving and transforming large amounts of data, working with SSIS


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.