Resource Controller Apprentice

Apprentices | Marlow



Start date:

September 2020

Reports to:

Apprentice Manager

For ambitious school leavers, a Softcat Apprenticeship is a great first step into the world of work. You earn, learn and gain qualifications while starting out on a structured career. Our award-winning scheme has set many Softcatters on the path to success.

Success. The Softcat way.

There’s a uniqueness to Softcat – what we do, how we do it and why we do it. That’s because we’re a technology solutions business built around our people. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Your role

The Resource Desk is the central hub of Softcat’s services division, working as an interface between several departments including Sales, PPM and Professional Services. The team handles a high volume of enquiries all of which require exceptional customer service and attention to detail. As part of a growing team, you’ll have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing. As a key part of the Services division you will be; managing, organising and scheduling over 50+ Professional Services consultants.

What we need from you

  • Strong planning, organisation and administration skills
  • Excellent communication skills and ability to build rapport, with a focus on customer service
  • Willingness to learn about the ins and outs of Services and becoming an expert in your field
  • Attention to detail
  • A passion for working with people and the ability to quickly build and sustain strong internal relationships
  • A pro-active approach and ability to work in a fast-paced environment
  • Ability to multi task and work well under pressure
  • Desire to help people all over the business and willing to go above and beyond to build an appropriate solution.


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part of the success story, please apply now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.