Service Delivery Executive

Technical | Marlow

Reports To:       Service Delivery Team Leader

Location:            Marlow

Salary:                 Competitive salary plus package

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

As a Service Delivery Executive, you will be required to act as the first point of contact for customer, partner and internal queries relating to the Managed Device Lifecycle Service. You will own the relationship for your aligned customers, ensuring they are successfully onboarded and frequently engaged with throughout the contract.

This is an exciting opportunity to join a growing and high performing part of Softcat’s business as a Service Delivery Executive for our newly launched Managed Device Lifecycle Service.  You will report directly into the Service Delivery Team Leader and be part of a small team focused on the delivery of the service as well as the overall customer experience. Attention to detail and dedication to delivering excellent customer service are key to the overall success and customer satisfaction.

What we need from you

  • Be passionate about the delivery of customer service and relationship building
  • Strong communication skills with the capability to deal with a variety of communication types across varied audiences
  • Reliable with excellent time management skills to deal with conflicting priorities
  • Display initiative and ownership, whilst understanding limits of own authority
  • Excellent attention to detail
  • Work independently and proactively in order to plan and complete tasks
  • Confidence to navigate customer & internal escalations


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.