Service Desk Analyst

Technical | Marlow

Reports To:

IT Manager


Competitive plus benefits

 This is your opportunity to join Softcat as an Internal IT Support, to provide exceptional IT support services to over 1,300 Softcat employees.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

About the role

Alongside Softcat’s IT Team, you’ll provide a high-level of IT support and customer service to employees across the organisation. You’ll have the opportunity to gain lots of practical experience in this role – the team will always be on hand to help and support you both on the job as well as providing you with formal technical training when required. We expect you to deliver a high-level of service, ensuring all interactions with our colleagues are of a high-level is key.

You’ll log all incidents, service/change requests and problems that are raised to the IT Helpdesk, and proactively manage ticket updates to all internal customers and Vendors through to resolution. This is an exciting opportunity to work with technologies such as Network, Security, and Microsoft Office 365.


What we need from you

  • Basic understanding of software and hardware related technology such as Networking, Security and Citrix
  • Excellent customer service skills, with the ability to communicate clearly and concisely at all levels
  • Able to work well independently and as part of a team
  • Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
  • Ability to work across a breadth of Microsoft solutions such as, Windows 10, Office 365, Windows Networking, Active Directory and Exchange Server administration
  • Experience working within a virtual desktop environment (VDI)


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.