Service Desk Engineer

Technical | Marlow

Reports To:

Service Desk Team Leader

Location:

Marlow

Salary:

Competitive plus benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

As a Service Desk Engineer, you will be primarily responsible for investigating Managed Print support issues and escalating, where necessary, to the relevant internal team and/or 3rd party. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution.

Your role will include troubleshooting managed print related tickets; working closely with our software and hardware 3rd parties to resolve faults; manage managed print ticket updates to Customers, 3rd Parties and Vendors through to resolution.

What we need from you

  • Existing experience working on a Service and/or supporting a managed print environment
  • General IT knowledge, particularly printing products
  • Excellent customer service skills
  • Ability to prioritise and perform tasks in a high-pressure environment
  • Excellent literacy skills

Rewards

We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.