Service Desk Engineer

Technical | Marlow

Start Date:         Immediate start  

Reports to:        Service Desk Team Leader

Location:            Marlow, Bucks

Salary:                Competitive plus benefits 

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role  

In this role, you will be primarily responsible for investigating support cases and proactive system monitoring. You will get involved in exciting technologies such as Networking & Security, Microsoft, Checkpoint and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to log all incidents, service requests, changes and problems that are raised to the Service Desk. Proactively manage ticket updates to all customers, 3rd parties and Vendors through to resolution, working alongside a Shift lead to complete any objectives and tasks assigned to you.

Consistently meet Service Desk Key Performance Indicators (KPI) as set by the Service Desk Team Leader. Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution. When required, attend the Change Advisory Board (CAB) and Problem Review meetings.

What we need from you

  • Excellent customer service and written skills
  • Strong work ethic and the ability to work well within a team
  • Worked in a similar environment – Managed Services Support Desk
  • Ability to work across a breadth of Microsoft Solutions such as, Windows OS, Server OS, Windows Networking and Active Directory
  • Experience working within a Virtualised environment (VMware/Hyper V)
  • Basic Networking & Security Skills
  • Exposure to monitoring technologies


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So, whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.