Systems Assurance Lead

Technical | Marlow

Reports To:

Systems Operations Manager




Competitive plus benefits

Softcat offers a big future to ambitious people in a diverse range of roles: sales, technology, business operations, with opportunities for graduates, apprentices and experienced professionals. If you’re ready to give your all, Softcat is where you’ll get more from your career.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

In your role as Systems Assurance Lead, you will work in our Systems Operations Team to develop and implement a range of processes designed to promote best working practices, excellent customer satisfaction and ISO compliance. Initially you will focus on developing a good understanding of our existing processes ahead of becoming the owner of process adherence across the support function, as well as driving SLA adherence across ITSM tickets. This critical role offers a fantastic opportunity to review, develop and implement efficient processes in a busy department undergoing a large amount of growth. You will be required to interact with technical, and non-technical teams.

Your mandate will be to ensure there is adherence to ITL processes across the systems support team in relation to Incident Management, Change Management, Problem Management, Transition Management, and Communications.

The role will see you conducting troubleshooting and root cause analysis of reported issues with our production systems, along with running regular reviews of Incidents, Service Requests, Problem and Change tickets to ensure that SLA's are being met.

What we need from you

  • ITIL process knowledge (or equivalent)
  • Experience working in a busy support environment
  • Excellent customer focus


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.