Systems Support Analyst

Technical | Marlow, Manchester, Leeds or Glasgow

Reports To:

Systems Operations Manager


Marlow, Manchester, Leeds, Glasgow


Competitive plus benefits

Softcat offers a big future to ambitious people in a diverse range of roles: sales, technology, business operations, with opportunities for graduates, apprentices and experienced professionals. If you’re ready to give your all, Softcat is where you’ll get more from your career.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

In your role as a Systems Support Analyst, you will work in our Systems Operations Team, supporting a range of key business applications and solutions. Initially you will focus on developing a good understanding of our existing IT estate, before becoming a key point of contact for a range of our BI, CRM, ERP and Database solutions. This critical role offers a fantastic opportunity to build up skills across multiple technologies whilst having a high level of interaction with both technical and wider business teams.

Day to day you will be taking responsibility for the successful resolution of operational Incidents and Service Requests relating to a range of IT solutions, along with proactive monitoring of our solutions and underpinning platform, identifying areas where monitoring could be improved. This will entail troubleshooting and performing root cause analysis of reported issues within our production systems. You will apply fixes ad standard changes to our production environment.

It will also be part of your remit to review Incidents, Service Requests, Problem and Change tickets to ensure that SLA's are being met.

Working with Solution Architects, Developers and our Release Manager, you will ensure that new solutions are properly documented, understood and are released into live in accordance with agreed processes.

Please note, the role can be aligned to any of the above offices, but you will need to commit to being in Marlow for the first three months for training.

What we need from you

• Good analytical skills – able to get to the root cause of problems
• Some experience working with data / databases
• Experience with Microsoft SQL Server
• Experience with one or more development languages e.g. T-SQL, C#
• Experience working with reporting tools, e.g. Power BI, QlikView, or SSRS; will be advantageous
• A technical degree or similar experience will be beneficial


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.