Technical Consultant - Unified Communications

Technical | Marlow, Manchester, Bristol, Leeds, Glasgow, South Coast, Birmingham

Reports To:

Network & Security Practice Lead


Competitive salary plus excellent benefits

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Citrix, Microsoft and VMware. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

You will join our Professional Services team as a Technical Consultant designing, installing, and configuring unified communication solutions for Softcat’s customers. You will have existing Unified Collaboration skills, with a particular focus on Cisco.

We have customers across the UK, and you will spend much of your time at client sites, though you’ll be able to plug into one of our many office locations and complete work from home when preferable. 

You will need to have a keen eye for detail and work well within a team. We also need self-motivation, with an on-going desire to maintain your knowledge level at the forefront of technology.

Your primary responsibility will be to provide Unified Collaboration technical expertise throughout the complete cycle of the professional services engagement; including design, implementation, and handover. From time to time, you’ll be involved in supporting our presales efforts by advising our sales force, our customers and gathering requirements

Additionally, you’ll provide specialist guidance and advice to less experienced colleagues to ensure the continued growth and development of the team.

What we need from you

  • Field consultancy experience, working on fast-paced full lifecycle customer-facing engagements and projects
  • CCNP / CCIE Collaboration / Voice certified
  • Cisco Communications Manager v9 onwards
  • Cisco Unity Connection v9 onwards
  • Cisco Unified Contact Centre Express (UCCX)
  • Expressway and Jabber Mobility
  • SIP and ISDN
  • Microsoft Teams / 8x8 / Zoom / other Unified Comms experience
  • Cisco video (on premise / CMR / WebEx)
  • Cisco Unified Contact Centre Express (UCCX)
  • Prime Collaboration
  • General Networking Knowledge
  • Experience across a breadth of sectors (e.g. Public Sector, SME, FTSE 100)


We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Apply now

To become part the success story, please apply below now!

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.