Pension
Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Customer Success Team
This is an exciting opportunity to join Softcat's fast growing Customer Experience function. You will be responsible, for managing up to six strategic accounts, reporting into the Customer Success Team Manager. Your attention to detail and dedication to delivering exceptional customer service will contribute to overall success, customer satisfaction and retention of our customers.
Success. The Softcat Way.
At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.
Support our key strategic customers
This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directiors and their internal sales supports, as well as demonstrating value to some of Softcat's top customers. Your attention to detail and helping support our drive for growth, will contribute to overall success of CSM and ultimately drive customer satsfaction and retention across the UK and beyond.
As an Account Customer Success Manager, you'll be responsible for:
What we need from you
We'd love you to have
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional communi
Benefits
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Technology vouchers, activity passes, restaurant discount card
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
If you have any specific questions about working for Softcat, please check the FAQ section. If you can’t find the answer you are looking for, please email us at recruitmentteam@softcat.com, and we’ll get back to you when we can.