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*This role cannot be aligned to our London office. Please ensure you only select an office listed on the left of this advert, as we will not be able to consider your candidacy otherwise. Please also see the remarks about travel across the UK and about hybrid working below, as we can't offer fully remote options.*
Do you have a background as a Business Analyst evaluating different CRM platforms?
Can you show a track-record of involvement in multiple end-to-end CRM implementations?
Join our Business Systems Team
IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners, and Softcat Stakeholders.
Success. The Softcat Way.
Softcat is one of the UK's leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you're interested in software, networking, analytics, or cyber security.
Have you collaborated cross-functionally on CRM implementation or replacement projects?
Softcat are embarking on a CRM Replacement Project which requires a CRM Business Analyst (day-rate contractor) who'll be responsible for gathering, analysing, documenting, and managing business requirements for the replacement of the current CRM system.
This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party vendors; facilitating communication/collaboration to resolve conflicts and ensure clarity.
A pivotal role in ensuring that the new CRM system not only meets technical specifications but also aligns with the organization's strategic objectives and delivers tangible business value. You'll assist in developing change management strategies for a smooth transition to the new system; providing training/support to end-users.
Alongside this, the role will see you identifying risks and issues related to CRM replacement, proposing mitigation strategies; monitoring, and reporting on identified risks.
(Please download the attached job description below for a more thorough overview.)
You'll also be responsible for:
We'd love you to have:
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now
Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world
Technology vouchers, activity passes, restaurant discount card
Option to add your partner/family to some of the benefits
Access to Perklife, our dedicated portal for all perks and flexible benefits
If you have any specific questions about working for Softcat, please check the FAQ section. If you can’t find the answer you are looking for, please email us at firstname.lastname@example.org, and we’ll get back to you when we can.